We Are Here to Help You
Our team of experts is ready to answer your questions and help you get the most out of Fenicia. Multiple channels, fast responses.
Support Channels
Choose the channel that best fits your needs. All our channels are connected to provide you with a unified support experience.
Support Hours
Our team is available during business hours to assist you in the best way possible. Emails received outside of hours are responded to at the start of the next business day.
Emergency Support
For critical incidents outside of business hours, Enterprise customers have access to our 24/7 emergency channel.
Time Zone
Central Mexico (CST/CDT)
UTC-6 in winter / UTC-5 in summer
Response Times by Plan
Each plan includes different support levels. Choose the one that best fits your business needs.
Free
Starter / Basic
Standard
Pro / Enterprise
Submit a Support Ticket
Complete the form below and our team will contact you within your plan's response time.
Priority Support for Enterprise Customers
Enterprise customers enjoy a premium support level designed for mission-critical operations.
Escalation Process
Support Ticket
Create a ticket with high or urgent priority
Initial Review
A specialist reviews your case within 4 hours
Technical Escalation
If necessary, escalated to senior engineering
Resolution
Follow-up until complete problem resolution
Support FAQ
Find quick answers to the most common questions about our support services.
Emergency Support
For critical incidents affecting your operation
Need additional help?
Our team is ready to assist you and answer any questions you have about Fenicia.