Specialized ERP for e-commerce
Run your entire business from one platform.
Manage catalog, inventory, orders, branches, procurement, and finances in a unified ecosystem. Over 14 channels connected, real-time synchronization.
All your channels, one operation
The most popular marketplaces, your online store, and your physical point of sale — all in sync.
Real-time inventory, zero overselling
Every sale instantly deducts stock across all your channels and locations.
Unified finances, in order — no manual work
Revenue, channel profit, commissions, and expenses calculated automatically.
All your orders in one place
Accept, fulfill, and ship regardless of which channel the order came from.
Catalog & Products
One catalog for all your channels
Define, organize, and synchronize every product—bundles, materials, services, and more—from a central hub that is your business's single source of truth.
Unified multi-channel catalog
Complete product sheets with attributes, images, and variants. Changes propagate in real time to every connected sales channel.
Independent bundles
Create product packs with their own autonomous inventory. The bundle acts as a standalone product with its own stock, independent of its components.
Dynamic packages
Group components that each maintain their own inventory. If any component runs out, the entire package becomes unavailable automatically.
Materials and recipes
Define production inputs and configure recipes to manufacture finished goods. Product availability is driven directly by each material's stock.
Lots and expiration dates
Track products and inputs by lot number and expiration date. Full traceability of every unit across your supply chain.
Service resources
Link specialists, spaces, tools, and vehicles to your services. Each service defines exactly which resources it requires to operate.
Services
Commercialize any type of service
Fenicia goes beyond physical products. Define and sell four types of services, each with its own availability logic, timing, and policies.
Time-slot services
Depend on defined time slots and resources. Perfect for businesses where availability is tied to a schedule and a specific team member or space.
Haircut · Court reservation · Spa session · Medical appointment
Time-independent services
Simple services that don't depend on a time slot. They can be linked as add-ons to existing product orders to enrich the buying experience.
Installation · Extended warranty · Priority support · Configuration
At-home delivery services
Delivered directly at the customer's location. Include coverage zone logic, route-based availability, and team scheduling management.
Home repair · Cleaning · Specialized delivery · Equipment installation
Project-based services
With configurable scope, deadlines, and milestones. Feature custom delivery policies and progress tracking for larger-scale engagements.
Web design · Consulting · Implementation · Software development
Resources that power your services
Define the resources each service depends on to be available. Four resource types cover the full scope of your operations.
Specialists
Staff and specialists
Link your human team as an availability resource. The service can only be offered when the assigned specialist is free.
Instructors · Stylists · Doctors · Technicians
Spaces
Spaces and locations
Define courts, offices, salons, or workstations as service resources. Monitor the occupancy of every space in real time.
Courts · Medical offices · Beauty salons · Workstations
Tools
Tools and equipment
Register specialized tools or equipment required for a service. Equipment availability is reflected directly in service availability.
Medical equipment · Specialized tools · Industrial machinery
Vehicles
Fleet and vehicles
Manage vehicles as resources for at-home services or logistics. Track fleet availability based on active services in progress.
Delivery units · Service vehicles · Installer fleet
Sales
Manage the full sales cycle
From quote to return — all in a unified panel that centralizes every sales channel and every stage of the order.
Unified multi-channel orders
Manage orders from Shopify, Amazon, Mercado Libre, and every channel in a single interface. No more juggling multiple tabs or fragmented data.
Order lifecycle management
Control every stage: picking, packing, and delivery. Capture photos and videos of the process to back up dispute and cancellation resolution with solid evidence.
PDF Quotes
Generate product and service quotes, send them via email as PDFs, and convert them automatically into orders when the customer approves.
Returns and refunds
Full visibility into the return process: return reasons, return tracking guides, financial adjustment, and returned product condition management.
Procurement
Control your supplier relationships
Manage your operation's supply chain with dedicated tools for suppliers, purchase orders, and recurring services.
Supplier directory
Centralize supplier information, commercial terms, lead times, and purchase history — all in a searchable and updatable directory.
Purchase orders
Generate, approve, and track purchase orders. Link each PO to the corresponding inventory to keep stock levels always under control.
Recurring services
Manage contracts and periodic payment services. Receive renewal alerts and maintain full visibility of all your active third-party commitments.
Branches
Operate across multiple locations
Manage inventory, operations, and reports by location — from your main warehouse to external fulfillment centers and internal physical areas.
Physical branches
Factories, warehouses, stores, and distribution centers. Define physical locations within each branch for granular zone-level stock control.
External fulfillment
Connect operators like Amazon FBA or Mercado Libre Full as virtual fulfillment branches. Maintain inventory visibility for every external operator from Fenicia.
Internal locations
Define zones, aisles, or specific areas within each branch to precisely track where every inventory unit is located at any given time.
Inventory
Real-time inventory control
Exact tracking of every unit — by branch, channel, and lot — with automatic synchronization across all your sales points.
Inventory by branch
See available, reserved, and in-transit stock for each branch and channel. One panel to make restocking decisions with confidence, no guesswork needed.
Inter-branch transfers
Move inventory between warehouses with full traceability. Generate transfer records and track status at every step of the transfer process.
Movement history
Detailed log of every movement: receipts, shipments, adjustments, and transfers. Audit inventory and spot discrepancies immediately with traceable evidence.
Physical counts and audits
Conduct physical inventory counts and reconcile them against your system records. Generate count reports for internal compliance and asset control.
Finances
Control your business's financial health
Full visibility into revenues, expenses, and tax compliance — integrated with every sales, procurement, and inventory operation.
Revenue
Automatically record and categorize income from every sales channel. Reconcile payments and monitor cash flow in real time.
Expenses
Keep detailed control of operating expenses. Categorize outlays, attach receipts, and generate expense reports for informed decision-making.
Accounts and balance
Manage multiple accounts — bank, digital, or cash — and maintain an up-to-date balance of your total financial position at all times.
Financial reports
Income statements, cash flow reports, and custom reporting. Export in the formats your accounting team or partners need.
SAT compliance (Mexico)
Integrated electronic invoicing (CFDI) for Mexico. Generate, stamp, and cancel tax receipts automatically from each sale, with no extra manual steps.
Reports & Analytics
Business intelligence for e-commerce
Make data-driven decisions with sales, inventory, finance, and channel performance reports — all in a unified dashboard that scales with your operation.
Sales reports
Analyze sales by channel, period, product, and branch. Spot trends and growth opportunities with up-to-date data.
Channel performance
Compare metrics across marketplaces to prioritize efforts and optimize your sales channel mix with objective data.
Inventory and turnover
Identify slow movers and bestsellers with real data. Optimize working capital with precise, actionable information.
Consolidated finances
Unified view of revenues, costs, and margins by channel. Understand the true profitability of your operation as a whole.
Frequently asked questions about the ERP
Does Fenicia's ERP work with all marketplaces?
Can I use the ERP if I only sell on my own online store?
How does dynamic package inventory work?
Can I manage physical branches and external fulfillment from the same platform?
Is electronic invoicing (CFDI) included in all plans?
Can Fenicia manage services in addition to physical products?
Ready to unify your e-commerce operation?
Talk to a specialist and discover how Fenicia centralizes your channels, inventory, and operations in one place.