Terms and Conditions

1. Acceptance of Terms

By accessing or using the Fenicia platform (the "Service"), operated by Hobbio Inc (United States) and Operadora Tecnologica de Hobbies (Mexico), you agree to be legally bound by these Terms and Conditions. If you do not agree with any part of these terms, you must not use the Service.

These terms apply to all users, visitors, and anyone who accesses the Service.

2. Description of Service

Fenicia is a Software as a Service (SaaS) e-commerce platform that allows merchants to:

• Manage products, inventory, and orders from a centralized platform
• Integrate and sync with multiple marketplaces and sales channels
• Manage customers and business relationships (CRM)
• Generate business reports and insights
• Manage shipping and logistics

3. Registration and Accounts

To use the Service, you must create an account by providing accurate and complete information. You are responsible for:

• Maintaining the confidentiality of your login credentials
• All activities that occur under your account
• Notifying us immediately of any unauthorized use
• Keeping your contact information up to date

We reserve the right to suspend or cancel accounts that violate these terms or that remain inactive for extended periods.

4. Plans and Payments

4.1 Subscriptions

The Service is offered under different subscription plans with varying levels of functionality and usage limits (products, orders, users, channels). Prices and features of each plan are available on our pricing page.

4.2 Billing

Payments are processed through Stripe. By providing your payment information, you authorize Fenicia to make recurring charges according to your subscription plan (monthly or annual).

4.3 Overages

If you exceed your plan limits (products, orders, etc.), overage charges will apply according to published rates. We will notify you when you approach your limits.

4.4 Refunds

Payments are non-refundable, except when required by applicable law. You may cancel your subscription at any time, and your access will continue until the end of the current billing period.

5. Acceptable Use

By using the Service, you agree NOT to:

• Violate applicable laws or regulations
• Sell prohibited, illegal, or counterfeit products
• Infringe third-party intellectual property rights
• Attempt to access systems or data of other users
• Engage in activities that may damage or overload our infrastructure
• Use the Service to send spam or unsolicited communications
• Impersonate identities or provide false information
• Resell or redistribute the Service without authorization

6. Intellectual Property

The Service, including its code, design, logos, and content, is owned by Hobbio Inc and is protected by intellectual property laws. You are not granted any ownership rights to the Service, only a limited license to use it according to these terms.

You retain all rights to the data and content you upload to the platform (products, images, descriptions). You grant us a limited license to process, store, and display such content as necessary to provide the Service.

7. Third-Party Integrations

The Service allows integration with third-party platforms (marketplaces, payment gateways, shipping providers). These integrations are subject to each platform's terms.

We are not responsible for:

• Changes in third-party APIs or policies
• Interruptions in third-party services
• Disputes between you and marketplaces or other providers

8. Service Availability

We strive to maintain the Service available 24/7 with a target uptime of 99.9%. However, we do not guarantee uninterrupted availability. We may perform scheduled maintenance, which will be notified in advance when possible.

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

• The Service is provided "AS IS" without warranties of any kind, express or implied.
• We shall not be liable for indirect, incidental, special, consequential, or punitive damages, including loss of data, profits, or business reputation.
• Our total liability shall be limited to the amount paid for the Service in the 12 months preceding the event giving rise to the claim.

10. Indemnification

You agree to indemnify and hold harmless Hobbio Inc, its directors, employees, and agents, from any claims, damages, or expenses (including legal fees) arising from:

• Your use of the Service
• Your violation of these terms
• Your violation of third-party rights
• The products or services you sell through the platform

11. Termination

You may cancel your account at any time from your account settings or by contacting us at support@fenicia.io.

We may suspend or terminate your access to the Service if:

• You violate these terms
• You fail to pay applicable fees
• Your use poses a risk to other users or our infrastructure

Upon termination, you will have 30 days to export your data. After that period, your data will be deleted.

12. Governing Law and Jurisdiction

These terms are governed by the laws of Mexico and the United States, as applicable to your location. Any dispute shall be resolved in the competent courts of Mexico City, Mexico, or the state of Delaware, United States.

13. Modifications

We reserve the right to modify these terms at any time. Significant changes will be notified by email at least 30 days in advance. Your continued use of the Service after changes constitutes acceptance of the new terms.

14. Contact

For questions about these Terms and Conditions: