Sell, support, and invoice around the clock
An AI assistant connected to your catalog, inventory, and orders. It suggests products, places orders, answers support questions, and generates CFDI invoices — without human intervention.
From visitor to buyer, without friction
The assistant suggests products based on the intent of each message and can close the sale within the same conversation.
Support that never sleeps or takes vacations
Stock availability, order status, return policies — answered automatically at any hour, any day.
One agent, four contact channels
Web widget, WhatsApp Business, Facebook, and Instagram — served by a single assistant without duplicated configuration.
You set the limits. The bot doesn't cross them.
Minimum privilege principle: the chatbot only accesses what it needs to see. Active guardrails protect your customers' privacy.
Channels
Your assistant, where your customers are
A single AI agent covers all messaging touchpoints without configuring each channel separately.
Website widget
An embedded chat widget on your store attends to visitors in real time, answers catalog questions, and converts purchase intent into an order.
WhatsApp Business
Your WhatsApp Business number becomes an automated sales and support channel. Customers chat as usual; the assistant responds with real data from your business.
Facebook Page
Conversations on your Facebook page are handled automatically, with the same quality and consistency as any other channel.
Instagram direct messages connected to the same assistant. Handles questions about products, availability, and shipping without your team replying one by one.
Capabilities
What can your assistant do?
Every capability is connected to real data from your Fenicia account — not hardcoded answers.
Generate CFDI invoices
The customer requests their invoice in the chat. The assistant generates it using the order data and sends it without any intervention from your team.
Suggest products
Analyzes message intent and recommends the most relevant products from your catalog, with real-time inventory availability.
Place orders automatically
Processes the order directly from the conversation: confirms product, quantity, address, and payment method, then creates the order in Fenicia.
Answer support questions
Product and service information, stock levels, order status, and your business policies — answered without escalating to a human agent.
Escalate to a human
When the situation requires it, the assistant transfers the full conversation context to the right team member. The customer never has to repeat themselves.
Technology
Real AI, not button trees
The Fenicia assistant understands open-ended language and handles complex conversations because it uses state-of-the-art AI models, not fixed flows.
Generative AI models
Understands intent expressed in natural language, with context from the full conversation. No numbered options required.
Minimum privilege principle
Secure, controlled access: the assistant can only query the specific information needed for each type of request. Nothing more is exposed.
Guardrails and privacy
Active filters prevent the assistant from sharing sensitive business information or data from other customers. Privacy by design.
Knowledge base
What your assistant knows
The assistant learns from four information sources you control. No information leaves your authorized ecosystem.
Fenicia data
Catalog, inventory, orders, and customer profiles accessible through the secure APIs of your account. Information is always current.
Q&A pairs
Load your own Q&A for return policies, warranties, shipping times, payment methods, and any details specific to your business.
Authorized URL list
Define which web pages the assistant can read to answer questions about your catalog, categories, or site content.
PDF documents
Product specs, manuals, terms and conditions, price lists — the assistant extracts knowledge from the documents you authorize.
Frequently asked questions
Is the Fenicia chatbot different from traditional flow bots?
How does it protect my customers' information?
Can I train it with information specific to my business?
Does it work on all channels at the same time?
Start selling while you sleep
Fenicia's AI assistant is ready to connect to your channels and start serving your customers from day one.