Platform FeaturesE-Commerce ERP
Discover all the features that make Fenicia the ideal platform for your e-commerce business.
ERP for E-COMMERCE
Manage your business resources
An ERP to manage your e-commerce. Manage your product catalog, inventory, orders, branches and maintain automatic and real-time control of your sales channels.
Keep control of your income and expenses as well as purchase orders and inventory movement.
Explore ERP
FEATURES
Functions to manage your business
Products
Manage your products in a unified way. Create a cloud product catalog and synchronize your products and updates in real-time across all your sales channels.
Learn moreInventory
Manage and synchronize the inventory of your products and services in all sales channels. Perform transfers, adjustments, audits and track the movement of your products from all your channels in one place.
Learn moreOrders
All your orders in a unified interface, no more open tabs for each sales channel. Create, update, cancel and manage all your orders. You can create sales reports around all your channels in a unified way.
Learn moreBranches
Create physical or virtual branches to manage your inventory accurately and clearly at each location of your business. You can create virtual branches to manage inventories in services like Mercado Libre Full or Amazon FBA.
Learn moreSales Channels
Connect your business sales channels and let the power of automation do the rest. You can connect channels like Amazon, Mercado Libre, Shopify and many more to manage products, customers and orders in a unified way.
See our sales channelsIncome & Expenses
Keep strict control of your income and sales as well as your business expenses. Manage purchase orders and plan your budget intelligently.
Learn moreCRM FOR E-COMMERCE
Exquisite experiences for your customers
Create incredible brand experiences for your customers through a powerful set of tools to interact with your buyers.
Explore CRM
FEATURES
Services for customer interaction
Customer Accounts
Manage complete customer profiles with purchase history, preferences and contact data for a personalized experience.
Learn moreSegmentation & Lists
Create customer segments based on behavior, purchases and preferences for targeted marketing campaigns.
Learn moreLoyalty Programs
Design points and rewards programs to incentivize repeat purchases and build loyalty among your best customers.
Learn moreWish Lists
Your customers can create wish lists to save products they would like to purchase in the future and share them with their friends.
Learn moreCustomer Balance
A monetary balance for your buyers whether for returns, points or bonuses. Your customers will have an electronic balance that they can redeem for products in your store.
Learn moreReviews
Your buyers' experience is an important asset. Learn what your buyers think of your brand. Build trust and acquire new customers through reviews and social proof.
Learn morePurchase Notes
Generate beautiful PDF purchase notes on demand. Create sales notes (invoices) for each purchase order of your business that help highlight and build a powerful brand.
Learn moreInventory Notifications
Automatically notify your customers when a product becomes available again. Customers can request notification by email, SMS or WhatsApp.
Learn moreSHIPPING & LOGISTICS
Unify your shipping management
Manage your customers' experience with a powerful set of tools to enrich customer interaction with your brand at every stage of their purchasing process.
Fenicia ShippingFEATURES
Services and tools for shipping management
Shipping Labels
Acquire shipping labels at preferential prices.
Get real-time shipping quotes for your orders and generate shipping labels with one click.
Shipment Tracking
Reduce friction and inquiries about your customers' orders with a tracking interface to check the preparation status of your orders in real time.
Fleet Logistics
Create your own fleet system and local shipping management.
Keep track of the delivery of your orders carried out by your own drivers and messengers.
SHIPPING INTEGRATIONS
Connect your own shipping service
If you already have a shipping label provider or have an agreement with a courier company, you can connect it through our integrations.
Automated Billing
Digital tax receipt management and generation services.
Businesses registered in Mexico have access to a set of tools designed to optimize and automate their electronic billing process.
Learn moreIssue & Cancel Invoices
Generate and cancel digital tax receipts through your administration console.
Self-Service Portal
An automatic billing portal for your customers to generate invoices for their purchases made through any sales channel.
Autopilot
Invoice your general public sales automatically. Automatically cancel your receipts when an order return is requested.
Contact Center
Handle questions, inquiries as well as follow-up and support to your buyers. Unify communications where customers talk to you such as Messenger, WhatsApp, Online Chat or SMS.
Our contact center gives you a single access point to manage interactions with your customers.
Learn moreChatbot
Create automated conversational experiences.
Connect your conversations and notifications through our WhatsApp API.
Automations
Automate communication processes and notifications of your customers' purchasing process.
14+ Platform Integrations
Connect your accounts from your main sales channels. Manage your products, orders and inventory in real-time from a unified platform.
View All IntegrationsMarketplaces
Amazon, MercadoLibre, Walmart, Liverpool
E-Commerce
Shopify, WooCommerce, TikTok Shop
Logistics
DHL, FedEx, UPS, Estafeta, Skydropx
Communication
WhatsApp, Meta, HubSpot
Ready to transform your e-commerce?
Join thousands of entrepreneurs already scaling with Fenicia